Epic Communities Sdn Bhd, based in Petaling Jaya, Selangor, Malaysia, is driven by a commitment to people and creating impactful experiences. Our products & services include design & build consultation, placemaking and property management. Our clientele ranges between GLCs, MNCs or international corporations to non-governmental organisations, to community associations and individuals. Projects span from developing off-grid, modular housing to development of community-centric hubs.

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EPIC Communities Profile (2025)

This role owns day-to-day operations and the technical upkeep of the park, its assets and facilities, alongside the on-site team and the community experience.

As Senior Executive, Operations & Community, you will run PARC’s daily operations, lead and develop the on-site team, manage contractors and vendors, and build strong relationships with property owners, tenants and the surrounding community. You will do this while staying true to EPIC’s community co-creation approach and our Triple Bottom Line — People, Planet and Prosperity — ensuring the park is well-run, well-maintained, and genuinely valued by the people who use it.

1. Operations & Facilities Management

• Develop and implement maintenance plans and Standard Operating Procedures (SOPs) for day-to-day management of the space.
• Oversee and upkeep daily operations, ensuring cleanliness, functionality and smooth running of the property and its assets.
• Manage, administer and supervise appointed contractors and their staff; ensure performance and conduct are satisfactory at all times.
• Maintain a structured defect and repair tracker, with clear timelines and follow-up.
• Advise on asset improvements and resource needs to continuously uplift the site experience.
• Ensure compliance with PARC’s rules, regulations, and site safety requirements.

2. Tenant & Community Service Delivery

• Deliver day-to-day tenant service and support — approvals, facilities requests and site coordination — ensuring a well-run tenant experience. (Commercial terms, negotiations and new tenant sourcing sit with the Leasing & Business Development lead.)
• Build relationships with the neighbouring community of Subang Jaya, fostering goodwill and responding to feedback from community members and visitors.
• Route commercial or business-development matters raised by tenants and partners (terms, renewals, payments) to the Leasing & Business Development lead; own the resolution of operational and site matters.
• Anticipate operational needs and resolve site issues before they escalate.

3. Financial & Administrative Management

• Prepare and manage annual operating budgets for maintenance, community engagement and other site expenses.
• Oversee day-to-day financial administration — transactional documents, collections and expenditures — ensuring charges are processed accurately and on time.
• Work within EPIC’s budgeting and fund-disbursement processes for events and programmes.
• Manage office claims, expense approvals and reporting for the site team.

4. Team Leadership & People Management

• Lead and manage the on-site team, including full-time and part-time staff.
• Organise team structure, identify recruitment needs, and coordinate with HR on onboarding, scheduling and shift management.
• Set clear expectations, track performance, and support the team’s development.

5. Collaboration & Cross-Team Coordination

• Partner closely with the Leasing & Business Development lead to ensure commercial commitments (new tenants, events, activations) are deliverable on the ground.
• Work with the Marketing team on the operational logistics of activations and programmes.
• Coordinate with finance and admin on invoicing, disbursement and reporting.

6. Performance Tracking & Reporting

• Set and monitor operational KPIs — maintenance turnaround, defect resolution, safety compliance, tenant and community satisfaction.
• Report regularly to leadership with clear, resolution-focused updates: the issue, the plan, and how it’s prevented next time.
• Use site data and community feedback to continuously improve operations.

We prefer candidates with more than two years experience in the following:

• Facilities & Property Operations: Hands-on background running day-to-day operations and asset upkeep for public spaces, parks, or commercial sites.
• Contractor & Vendor Supervision: Direct experience directing third-party vendors (e.g., security, cleaning, maintenance) and monitoring performance.
• Tenant & Public Relations: Proven track record handling requests, resolving site issues, and engaging local stakeholders.
• Operational Budgeting: Practical experience managing site operating budgets, transactional documents, and financial disbursements.
• Cross-Functional Execution: History of partnering across departments to deliver results.

We will commensurate with relevant work experience and qualifications.

Please submit your application via the Job Application Form.

If you have further enquiries, you may contact us at [email protected].