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Epic Collective is seeking a Events & Customer Experience Executive at PARC, Subang Jaya

The candidate will be reporting to the Property & Community Lead. The scope requires the candidate to manage the upkeep of a community park and its assets & facilities while actively engaging with community stakeholders to create a vibrant and participative community through and around the space.

 

As the Events & Customer Experience Executive, you will play a key role in organising community-driven events, enhancing visitor experiences, and managing social media engagement in collaboration with the Marketing & Placemaking Teams. You will be responsible for ensuring that every interaction, both in-person and online, reflects our values and enhances our presence in the community space.

Events & Customer Experience Executive at PARC, Subang Jaya

PARC in Subang Jaya

Immediate. Available contracts: 3 months, 6 months, 12 months.

Job Highlights
  • Dynamic work environment close to nature.
  • Exposure to meet interesting people and learn multidisciplinary skills.
  • Opportunity to work on a pioneering project in Malaysia.
  • Be at the heart of exciting events and activations that make a real impact.
Essential Job Functions
  1. Event Planning & Execution
    • Develop, plan, and execute events, workshops, and pop-ups that align with company vision, mission and goals.
    • Coordinate with vendors, tenants, and community partners to curate meaningful experiences for stakeholders.
    • Oversee event logistics, from setup to breakdown, ensuring smooth operations.
    • Track event success through footfall, feedback, and impact metrics.
  2. Customer Engagement & Experience
    • Act as the main point of contact for event organisers and enquiries, ensuring a welcoming and positive experience.
    • Gather and analyse customer feedback to improve services and event offerings.
    • Develop initiatives to enhance visitor satisfaction and engagement.
  3. Social Media Support
    • Assist the Marketing Team in scheduling and posting approved social media content related to events and community activities.
    • Capture photos and videos of events and community activities for use on social media.
    • Monitor social media comments and direct messages, escalating inquiries or concerns to the appropriate team member.
    • Provide content to the marketing team for use in social media posts.
  4. Stakeholder & Partner Coordination
    • Work closely with tenants, vendors, and community partners to create collaborative activations.
    • Ensure smooth communication between stakeholders, balancing their needs with our programming goals.
    • Assist the Placemaking Team in facilitating communication with existing sponsors and partners for event support.
  5. Performance Tracking & Continuous Improvement
    • Analyse event and social media performance to identify areas for improvement.
    • Gather insights from attendees and online engagement metrics to refine strategies.
    • Stay updated on industry trends to enhance community engagement efforts.
Skills, Knowledge and Abilities
  • Passion for Community & Events: Enthusiastic about creating meaningful experiences that bring people together.
  • Organised & Detail-Oriented: Skilled in planning and coordinating events efficiently.
  • Hospitality and customer service skills are a must.
  • Good communication and interpersonal skills with the ability to manage multiple stakeholder relationships
  • Strong verbal and written communication skills in English and Bahasa Melayu. Chinese and Tamil will be an advantage.
  • Able to work independently, well-organised and capable of meeting deadlines and proactively following-up.
  • Loves people!
Experience
  • Have experience in planning or coordinating events.
  • Have experience in facilities management, real estate, project management, hotel management or building related qualifications.
  • Team-work oriented with good communication skills.
  • Fresh graduates may apply for the position. Added advantage for candidate with working experience in hospitality or events.
  • Added advantage if you’re a local from Subang!
Remuneration

We will commensurate with relevant work experience and qualifications within the range of RM2,500 – RM3,500.

How to Apply

Please submit your application via the Job Application Form.

If you have further enquiries, you may contact us at [email protected].

Job Posted : August 2025

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